Refund Policy

1. Who Processes Your Payment

FixerCV is a product of Zentria Flow, Inc., which is the merchant of record for all purchases made on fixercv.com. When you pay for a FixerCV report, your bank or card statement will show the charge as "Zentria Flow" or "Zentria Flow, Inc."

All payments are processed securely by Stripe. We never store your card details.

2. What You Are Buying

The FixerCV full report is a digital product delivered instantly upon successful payment. It includes:

• Full ATS compatibility report
• Fully rewritten, job-tailored CV
• Personalized cover letter
• LinkedIn bio optimization
• Country-specific CV tips

The price is $9.99 USD — a one-time payment with no subscription or recurring charge.

3. General Refund Policy

Because FixerCV delivers digital content instantly upon payment, all sales are generally final. We do not offer refunds once your full report has been successfully generated and made available to you through your results page.

This is standard practice for digital products and services and is permitted under applicable consumer protection laws where digital content has been provided with the consumer's prior consent.

4. When We Will Issue a Refund

We will issue a full refund in the following situations:

• Technical failure: You were charged but your report was never generated or is inaccessible due to a bug or server error on our side.
• Duplicate charge: You were charged more than once for the same report.
• Unauthorized transaction: You did not authorize the payment (subject to verification).

To request a refund, email us at hello@fixercv.com within 7 days of the charge with:

• The email address used at checkout
• A description of the issue
• The last 4 digits of the card charged (optional, for faster matching)

We respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

5. Chargebacks

If you initiate a chargeback with your bank before contacting us, we may not be able to issue a refund through the standard process. We encourage you to reach out to us first at hello@fixercv.com — we are a small team and will resolve legitimate issues quickly.

If you see an unfamiliar charge from "Zentria Flow" or "Zentria Flow, Inc." on your statement, it is likely a FixerCV purchase. Please check your email for a payment confirmation from hello@fixercv.com before disputing the charge.

6. Contact

For refund requests or billing questions, contact us at:

hello@fixercv.com

Operated by Zentria Flow, Inc.